Help & Support

Contact Support

Support email: support@bound-app.com

Account and Data Entry Points

If you need direct URLs for store review or customer support, you can use the pages below to manage account deletion and data rights requests.

Account and Login

If you can't log in, don't receive the email link, or third-party login fails, please provide your registration email, device model, operating system version, and when the problem occurred.

To protect your account, support will never ask for your password, verification codes, or payment card numbers.

Safety, Reporting, and Blocking

If you encounter harassment, fraud, impersonation, underage accounts, inappropriate content, or safety concerns about offline events, please use the in-app report and block features first.

If the situation involves immediate danger, contact local emergency services first, then report the relevant accounts, chats, events, or screenshots to bound.

Subscriptions and Payments

bound's Pro plan is available only through in-app subscriptions on the Apple App Store or Google Play. bound does not process payments on its website and will never ask for your full payment card number.

Cancellations, refunds, and payment history requests are handled through your App Store or Google Play account settings and support processes.

Account Deletion and Data Rights

You can delete your account in the app. After deletion, some records necessary for safety, auditing, or legal compliance may be retained under the Privacy Policy.

If you want to access, correct, delete, or obtain a copy of your personal data, you can also submit a request via the support email.

Emergencies

If you or someone else is in immediate danger, contact local emergency services first. bound support cannot replace police, medical, or other emergency services.